kantor Casino & Sportsbook FAQ

No. Each person may hold only one active account on kantor. If we discover that you are operating multiple accounts, we will close all of them and forfeit any balance. This rule protects the integrity of our platform and prevents fraud.

If you have forgotten your password or lost access to your account, contact our support team. We can help you recover your account or reset your credentials. Do not create a second account — tell us what happened, and we will restore your access.

KYC (Know Your Customer) verification requires you to submit a government-issued identity document. We accept a passport, national ID card, or driver's licence. The document must be current and clearly show your full name, date of birth, and photograph.

You will also need to provide a proof of address — a utility bill, bank statement, or government letter dated within the last three months. The address on this document must match the address you registered on kantor. Upload both documents through your account settings. Our verification team reviews submissions within two business days and notifies you of the result.

If you cannot log in, see unauthorized activity, or suspect someone else has accessed your account, contact our support team immediately. Do not attempt to log in multiple times — this may trigger a security lock. Instead, use the password-reset link on the login page or email our support team with your username and registered email address.

Our security team will investigate and help you regain access. If your account has been compromised, we can reset your password, review recent activity, and help you secure your account. We respond to security reports within one business day. Always use a strong, unique password and enable any additional security features we offer.

We support deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method has its own minimum and maximum limits. Typically, the minimum deposit is low (to allow new users to start), and the maximum is set to comply with banking regulations.

When you choose a payment method during deposit, the system will show you the exact range for that method. If your desired amount falls outside the range, select a different payment method or contact support. Deposits are processed immediately for e-wallets and within one business day for bank transfers. Your balance updates as soon as the transaction is confirmed.

Withdrawal requests are reviewed within one to two business days. During this time, our compliance team verifies that your account is in good standing and that the withdrawal complies with our terms. Once approved, the funds are sent to your registered payment method.

The time it takes for funds to arrive depends on your payment method. E-wallet withdrawals (mobile banking, local payment, online payment) typically arrive within minutes to a few hours. Bank transfers may take one to three business days depending on your bank. If your withdrawal has not arrived after the expected timeframe, contact support with your withdrawal reference number, and we will investigate.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." If you have a code, enter it exactly as provided — codes are case-sensitive. Once entered, the promotion is applied to your account, and you will see the details in your account dashboard.

Not all promotions require a code. Some are applied automatically when you meet certain conditions (for example, a first-deposit bonus may apply automatically when you make your first deposit). If you are unsure whether a promotion applies to you, check your account or contact support. We do not offer promotions that guarantee specific amounts or returns.

kantor offers four main game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger — all streamed from multi-camera studios. Slot games feature titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments.

Each category has its own rules and payout structure. When you select a game, we display the rules and any relevant information. If you have questions about a specific game, contact support or read the game details page. All games are subject to our terms and conditions.

Our support team handles English and Indonesian. You can contact us in either language, and we will respond in the language you use. Response times are documented on our support page — typically one to two business days for general enquiries and one business day for urgent issues like account access or security concerns.

You can reach support via email, live chat, or the contact form on our website. Choose the channel that works best for you. If you need help in a different language, let us know, and we will do our best to assist or connect you with a team member who can help.